It can take up to 2-4 business days to ship your order.
• This includes payment authorization, order fulfillment, and finalizing shipping/tracking details of your order.
• Excluding Saturdays, Sundays, and holidays
• All orders submitted Monday through Friday by 10:00 AM PST will take precedence on orders placed after this time frame.
The delivery option you have chosen determines when you will receive your order once it has shipped.
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FedEx Smartpost or DHL Smartmail ground 1-12 business days |
FedEx 2 day 2-3 business days |
FedEx Overnight 1-2 business days |
For consumer protection, all orders are subject to possible review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Please note that ground orders will be shipped either via FedEx or DHL and delivered by FedEx Smartpost or via DHL Smartmail. Expedited orders will be shipped via FedEx. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. If you need further assistance tracking your FedEx package, please visit www.fedex.com or contact FedEx directly at 1.800.0463.3339 and provide your tracking number. If your order shipped via DHL, please email them at eCS.AM.CS.AskCustomerService@dhl.com or call them at 1-800-805-9306.
We aim to ship all orders out as quickly as possible, but due to the impact of increased order volumes, your order may be delayed. Please allow 48 hours to see movement on your package.
**Please ensure that you review all order details, including shipping information, carefully before submitting your order, as orders are shipped to the address provided during checkout. It is the customer's responsibility to ensure that the correct shipping address is entered at the time of placing the order. If an incorrect address is entered and the package is delivered to it, the customer will be held responsible for the order.
Parcel Forwarding Services
If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Splendid is not responsible for lost or stolen packages.