It can take up to 2-4 business days to ship your order.
• This includes: payment authorization, order fulfillment and finalizing shipping/tracking details of your order.
• Excluding Saturday, Sunday and holidays
• All orders submitted Monday through Friday by 10:00 AM PST will take precedence on orders placed after this time frame.
The delivery option you have chosen determines when you will receive your order once it has shipped.
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UPS Surepost or DHL Smartmail ground 1-12 business days |
UPS 2 day 2-3 business days |
UPS overnight 1-2 business days |
For consumer protection, all orders are subject for possible review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Please note that ground orders will be shipped either via UPS or DHL and delivered by UPS Surepost or via DHL Smartmail. Expedited orders will be shipped via UPS. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. If you need further assistance tracking your UPS package, please visit www.ups.com or contact UPS directly at 1-800-742-5877 and provide your tracking number. If your order shipped via DHL, please email them at eCS.AM.CS.AskCustomerService@dhl.com or call them at 1-800-805-9306.
We aim to ship all orders out as quickly as possibly, but due to the impact of increased order volumes, your order may be delayed. Please allow 48 hours to see movement on your package.
Bridal Shipping
As our Bridal collection is personalized, this is shipped with UPS. Due to 8 - 10 week lead times, expedited shipping is not applicable. We are unable to ship to PO Boxes and APO/FPO boxes, please provide us with a valid residential or business address.
Parcel Forwarding Services
If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Splendid is not responsible for lost or stolen packages.